PRIVACY POLICY

Effective Date: May 29, 2026

Introduction

Welcome to Machinery Clinic . We respect your privacy and are committed to protecting the personal and business information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website https://machineryclinic.org, request quotations, purchase products, or use our repair and technical support services related to CNC systems, industrial automation equipment, and spare parts.

About Us

Machinery Clinic specializes in:

• FANUC CNC Parts and Repair Services

• Mitsubishi CNC Parts and Repair Services

• Servo Motors and Servo Amplifiers

• CNC Controllers and Operator Panels

• Industrial Automation Components

• PCB Repair and Maintenance Services

• Technical Support and Machine Diagnostics

Information We Collect

We may collect the following information:

Personal Information

• Name

• Company Name

• Email Address

• Phone Number

• Billing Address

• Shipping Address

Business and Technical Information

• CNC Machine Model Details

• Part Numbers

• Equipment Serial Numbers

• Fault Descriptions

• Service History

• Repair Requirements

• Product Inquiry Information

Website Information

• IP Address

• Browser Type

• Device Information

• Pages Visited

• Date and Time of Access

How We Use Your Information

We use your information to:

• Respond to product inquiries and quotation requests

• Process orders and deliveries

• Provide repair and maintenance services

• Offer technical support and troubleshooting assistance

• Verify warranty and service eligibility

• Improve our products and services

• Communicate order status and service updates

• Prevent fraud and unauthorized activities

• Comply with legal obligations

Product Sales and Service Records

When you purchase products or request repair services, we may maintain records of:

• Products purchased

• Repair reports

• Service records

• Test reports

• Shipping and delivery details

• Warranty information

These records help us provide after-sales support and future service assistance.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Contact Forms and Quotation Requests

When you submit a contact form, service request, or quotation request, we collect the information you voluntarily provide.

This information is used solely to respond to your inquiry, provide pricing, technical assistance, or arrange service support.

Information Sharing

We do not sell, rent, or trade customer information to third parties.

We may share information only when necessary with:

• Shipping and logistics providers

• Payment processing providers

• Technical partners assisting in repairs

• Government authorities when required by law

All third parties are expected to maintain appropriate confidentiality and security standards.

Data Security

We implement reasonable technical and organizational measures to protect your information from:

• Unauthorized access

• Data loss

• Misuse

• Alteration

• Disclosure

However, no internet transmission or electronic storage method is completely secure.

Data Retention

We retain customer and service-related information only as long as necessary for:

• Business operations

• Warranty support

• Technical service history

• Legal and regulatory requirements

• Accounting and taxation purposes

Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Update your contact details

• Request deletion of information where legally permitted

Requests may be submitted through our contact details provided on the website.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

Our products and services are intended for businesses and industrial customers. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Machinery Clinic

Website: https://machineryclinic.org

Email: clinic.machinery@gmail.ocn

Phone: 9650645699

Address: Near Hero Honda Chowk , Gurugram 122001